Refund Policy

We're committed to transparency in how we handle refunds for our investment education programs and services

Last updated: February 2025

Our Approach to Refunds

At Seldron, we understand that investing in financial education is a significant decision. We've designed our refund policy to be fair and straightforward, giving you confidence when you choose our programs.

This policy applies to all educational programs, courses, and services offered through seldron.vip. If something isn't working out as expected, we want to make things right.

When You Can Request a Refund

Specific circumstances where refunds are available

14-Day Cooling-Off Period

You can request a full refund within 14 days of enrollment if you've accessed less than 25% of the course materials. This gives you time to explore whether the program genuinely fits your learning goals without pressure.
Technical Issues Beyond Resolution

If persistent technical problems prevent you from accessing course content and our support team can't resolve them within 7 business days, you're eligible for a full refund regardless of how long you've been enrolled.
Course Cancellation by Seldron

In the rare event we need to cancel a scheduled course or program, you'll receive an automatic full refund within 5 business days. We'll also offer priority enrollment in the next available session at no additional cost.
Duplicate Purchase

Accidentally enrolled twice? Contact us within 30 days and we'll refund the duplicate charge immediately. These things happen, and we make it simple to fix.
Medical or Emergency Circumstances

Life happens. If serious medical issues or family emergencies prevent you from continuing, we'll work with you on a case-by-case basis. We may offer a partial refund or credit toward future programs depending on your specific situation.

How to Request Your Refund

Submit Your Request

Email [email protected] with your enrollment details and reason for the refund. Include your full name, the course name, and your purchase date. The more context you provide, the faster we can help.

We Review Your Case

Our team will assess your request against our policy criteria within 3 business days. We'll verify your enrollment status, usage patterns, and any technical issues you've reported. You'll hear from us with a decision during this time.

Confirmation and Processing

Once approved, you'll receive written confirmation via email. Your refund will be processed to your original payment method. Most banks and card issuers take 5-10 business days to post the credit, though this can vary.

Account Access Ends

When your refund is processed, access to course materials and the learning platform will be removed. Make sure to download any personal notes or work you want to keep before submitting your refund request.

Processing Timelines

1-3 Days

Initial Review

We assess your request and respond with our decision

3-5 Days

Refund Processing

Approved refunds are sent to your payment provider

5-10 Days

Bank Posting

Your financial institution posts the credit to your account

Common Refund Scenarios

Changed Your Mind Early

You enrolled but realized within the first week that the program doesn't match your current investment knowledge level or learning objectives. This falls under our 14-day policy.

Outcome: Full refund if you've accessed less than 25% of materials

Completed Most of the Course

You've worked through 80% of a program but aren't satisfied with the content quality or teaching approach. While we appreciate feedback, completion beyond 25% typically doesn't qualify for standard refunds.

Outcome: Refund not applicable, but we encourage feedback to improve

Platform Access Problems

You've contacted support multiple times about login issues or video playback problems that haven't been resolved after a week of troubleshooting attempts.

Outcome: Full refund available due to unresolved technical barriers

Personal Emergency Arises

A family health crisis means you can't dedicate time to the program for several months. You're halfway through and have been actively participating until now.

Outcome: Partial refund or program credit considered on case basis

Payment Methods and Refund Returns

Refunds are always returned using the same payment method you originally used. Here's what to expect based on how you paid:

Credit or Debit Card: Refunds appear as credits on your next statement, typically within 5-10 business days after we process them
PayPal: Funds return directly to your PayPal balance within 3-5 business days from processing date
Bank Transfer: Direct bank refunds take 7-10 business days depending on your bank's processing schedule
Company Purchase Order: Refund credits are issued to the purchasing organization's account within 10 business days

Important Things to Know

Promotional or discounted enrollments follow the same refund criteria as full-price programs. The refund amount will be what you actually paid, not the original listed price.

Certificate programs with external accreditation may have different refund terms due to third-party requirements. These are clearly disclosed during enrollment.

If you received a course as a gift, the refund goes back to the original purchaser's payment method. You cannot redirect refunds to different accounts or recipients.

Subscription-based access follows a monthly billing cycle. Cancellations prevent future charges but don't trigger refunds for the current period you're using.

Course bundles are refunded as complete packages during the 14-day period. After that window, individual courses within bundles aren't eligible for separate refunds.

Downloaded materials, workbooks, or resources remain your property even if you request a refund. We don't require you to delete or return digital content.