Who We Are

Seldron operates from Holycross, Butlerstown, Co. Waterford, X91 VEH7, Ireland. We provide investment application services designed to help you manage and grow your financial portfolio. When we refer to "we," "us," or "our" in this document, we're talking about Seldron and our data processing activities.

For any questions about this policy or how we handle your information, you can reach us at +353429375876 or [email protected].

Information We Collect

Running an investment platform means we need certain information from you. Here's what we collect and why it matters.

Account and Identity Information

When you sign up for Seldron, we ask for basic details like your name, email address, phone number, and date of birth. We also need proof of identity documents to comply with Irish financial regulations. This isn't us being nosy – it's a legal requirement for any financial service provider operating in Ireland.

Financial Information

To help you invest, we collect bank account details, transaction history, and information about your investment preferences. We need to understand your financial situation and goals to provide relevant investment options. This data helps us tailor our services to your needs and keeps everything running smoothly.

Technical Data

Like most online platforms, we automatically collect technical information when you use our services. This includes your IP address, browser type, device information, and how you navigate through our application. We use this to improve our platform and spot any unusual activity that might signal a security concern.

Communication Records

When you contact our support team or interact with us through email or phone, we keep records of those conversations. This helps us provide better service and resolve any issues you might have. It also gives us a record if there's ever a disagreement about what was said or promised.

How We Use Your Information

Your data serves specific purposes. We don't collect information just for the sake of it.

Providing Our Services

The main reason we process your data is to give you access to investment opportunities. This means managing your account, processing transactions, sending you important updates about your investments, and providing customer support when you need it.

Legal and Regulatory Compliance

Irish and European financial regulations require us to verify identities, monitor transactions, and report certain activities. The Central Bank of Ireland has strict rules about how financial services operate, and we take those obligations seriously. Sometimes we process your data simply because the law says we must.

Security and Fraud Prevention

We analyze usage patterns and transaction data to spot potential security threats or fraudulent activity. This protects both you and other users. If something looks suspicious, we might temporarily restrict access while we investigate.

Service Improvement

We look at how people use our platform to identify areas for improvement. This might mean analyzing which features get used most, where people encounter problems, or what additional services would be helpful. This data is usually aggregated and anonymized so we're looking at patterns rather than individual behavior.

Legal Basis for Processing

Under GDPR and Irish data protection law, we need a lawful reason to process your personal information. Here's what applies to different types of processing we do.

Contractual Necessity

When you create an account with Seldron, we enter into a contract with you. Processing your data to provide investment services, manage your account, and process transactions is necessary to fulfill that contract. Without this data, we simply couldn't deliver the service you signed up for.

Legal Obligations

Financial services in Ireland come with significant legal requirements. We process certain data because regulations require us to verify identities, maintain transaction records, report suspicious activities, and cooperate with regulatory authorities. These aren't optional – they're legal mandates.

Legitimate Interests

Sometimes we process data based on legitimate business interests, like preventing fraud, improving our services, or managing our business operations. We only rely on this basis when it's fair and doesn't override your privacy rights.

Consent

For things like marketing communications or certain types of data analysis, we ask for your explicit consent. You can withdraw that consent whenever you want, though it won't affect any processing that already happened.

Who We Share Your Information With

We don't sell your data to third parties. But running a financial service means working with partners and service providers.

Service Providers

We work with companies that help us run our platform – payment processors, cloud hosting providers, customer support tools, and security services. These companies only get access to the data they need to do their job, and they're bound by strict confidentiality agreements.

Financial Partners

To offer investment opportunities, we partner with banks, investment firms, and other financial institutions. When you choose to invest through our platform, relevant information gets shared with these partners to complete your transactions.

Regulatory Authorities

The Central Bank of Ireland and other regulatory bodies can request information as part of their oversight responsibilities. We also report certain activities as required by anti-money laundering regulations and other financial laws.

Legal Requirements

If we receive a valid legal request – like a court order or subpoena – we may need to disclose your information. We review these requests carefully and only provide what's legally required.

Your Rights Under Irish and EU Law

Data protection regulations give you significant control over your personal information. Here's what you can do.

How to Exercise Your Rights

Send your request to [email protected] or write to us at our Waterford address. We'll need to verify your identity before processing most requests – usually by asking for information that matches what we have on file. We aim to respond within one month, though complex requests might take up to three months with an explanation of the delay.

Data Retention

We don't keep your information forever. How long we retain data depends on its purpose and legal requirements.

After retention periods expire, we securely delete or anonymize your data so it can no longer identify you. Some aggregated, anonymized data might be kept indefinitely for statistical purposes.

Security Measures

Protecting your financial data is something we take extremely seriously. We use multiple layers of security to keep your information safe.

Technical Safeguards

All data transmitted to and from our platform is encrypted using industry-standard TLS protocols. Your sensitive information is encrypted at rest in our databases. We regularly update our security systems and conduct vulnerability assessments to stay ahead of potential threats.

Access Controls

Only authorized employees who need access to perform their jobs can view your personal information. We use multi-factor authentication for our internal systems and maintain detailed logs of who accesses what data and when.

Third-Party Security

Service providers who process data on our behalf must meet strict security standards. We review their security practices and include data protection requirements in our contracts with them.

Incident Response

Despite our best efforts, no system is completely immune to security breaches. If a data breach occurs that poses a risk to your rights, we'll notify you and the Data Protection Commission within 72 hours as required by law. We maintain an incident response plan and regularly test our procedures.

International Data Transfers

Your data is primarily stored and processed within the European Economic Area. However, some of our service providers operate servers in other countries.

Transfer Safeguards

When we transfer data outside the EEA, we use approved mechanisms like Standard Contractual Clauses to ensure adequate protection. We don't transfer data to countries without ensuring appropriate safeguards are in place.

UK Data Transfers

Following Brexit, the European Commission has recognized the UK as providing adequate data protection. We may transfer data to UK-based service providers under this adequacy decision.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. When you first visit our site, you'll see a cookie consent banner explaining what we use and giving you control over non-essential cookies.

Essential Cookies

These are necessary for the platform to function – things like keeping you logged in and remembering your session. You can't opt out of these because the service wouldn't work without them.

Analytics Cookies

We use analytics tools to understand how people use our platform. This helps us identify problems and improve the user experience. You can opt out of these through your cookie preferences.

Managing Cookies

You can control cookie settings through your browser preferences or our cookie consent tool. Keep in mind that blocking certain cookies might affect how the platform works for you.

Children's Privacy

Seldron's services are not intended for anyone under 18 years of age. We don't knowingly collect information from minors. If we discover that we've accidentally collected data from someone under 18, we'll delete it promptly.

Parents or guardians who believe we might have information about a minor should contact us immediately at [email protected].

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Last updated" date at the top of this page shows when the current version took effect. We encourage you to review this policy periodically, especially before providing any new personal information.

Your Right to Complain

If you're unhappy with how we've handled your personal information, you have the right to lodge a complaint with Ireland's Data Protection Commission.

That said, we'd appreciate the chance to address your concerns directly first. Most issues can be resolved by reaching out to us directly.